Customer Service

PRODUKT FAQ

What‘s the best way to care for my helmet?

All that‘s needed to clean your helmet is either the CASCO care products or water, mild soap and a soft cloth.
Do not apply paints, stickers, cleaners, chemicals or solvents to the helmet, as these can degrade the safety of your helmet

Product Lifespan

At least 8 years from the date of manufacture, when the product is handled properly.


Is my helmet suitable for other sports?

In general, helmets are certified for one specific type of sport and are based around the European standard for that sport. This is a sensible approach, as each individual sport has its own specific risks and thus its own specific requirements from protective headwear. A fire brigade helmet, for example, is tremendously durable and secure and capable of shielding against several hundred degrees of heat, but is primarily oriented toward protection against jolts from falling objects and not side impacts. In a bike accident, a fire brigade helmet would thus do little to protect its wearer.

A bike helmet, by contrast, is perfectly designed for the risks inherent to that sport — but not to those present in skiing. It‘s more than just a lack of shock absorption. There‘s also no real guards against penetration from pointed objects like ski poles. Wearing a bike helmet when skiing can thus lead to life-threatening accident scenarios.

CASCO does offer a series of helmets that satisfy two different standards, i.e. are appropriate for two or more different sports.
You will find suitable information on the CASCO website: look up the helmet of your choice and go under the category “standard”.

How often should I replace my helmet, and what‘s the best way to store it?

Each helmet inherently suffers from the ageing process, and in particular from exposure to UV rays. The best way to store a helmet is thus away from sunlight in a cool, dry spot. Especially visor helmets are to be stored in a helmet hardcase. Sport helmets should also always be air-dried after use and not exposed to high temperatures (such as direct sunlight behind glass). Even in optimal storage conditions, sports helmet should be replaced every few years, regardless whether damages are visible or not. Users should also understand that the helmet‘s protective function is diminished after a hard impact or jolt. Here too: even if no damage can be seen, it‘s strongly recommended that the helmet be replaced for safety reasons. Replacement is also needed if the helmet no longer fits correctly or damages are clearly visible.

How do I know if my helmet is kaput?

In many cases it‘s impossible to detect that a helmet has been damaged to the point where it no longer conforms to safety regulations. The rule of thumb: if the helmet was subjected to a hard strike or impact or exposed to high temperatures, or if several years have passed since purchase, it should be replaced. Under no circumstances should a helmet be further used if it has visible damage like cracks or holes, or if the clasp or size adjustments no longer work, or if the helmet no longer fits.

What‘s the right size for me?

A helmet can only do its job if it fits right. The different sizings for sport helmets are oriented toward the circumference of the wearer‘s head. Each size covers a span of about 3-6 cm around that circumference. The easiest way to determine your head size is using the CASCO measuring tape at your specialised dealer. If this is not available, a normal measuring tape or even a piece of string wrapped around the widest part of the head and then measured will suffice. It‘s nevertheless essential that you try on the helmet afterward, since helmets aren‘t sold just based on circumference, but also shape. Test the fit by grasping the helmet with both hands and try to turn it left and right. The helmet fits properly if the skin of the forehead moves gently with the motion. The straps must also be set correctly. Even when the helmet is pulled strongly with both hands, the straps must not move from their horizontal position. The helmet must also not slide forward or backward. If this is the case, then you need to readjust the straps or select another size.

Where can I buy/get spare parts for my helmet?

Please contact the dealer from whom you purchased your helmet. He has access to original CASCO spare parts.

Are there any accessories available for my helmet?

You will find suitable accessories on the CASCO website: look up the helmet of your choice and go under the category “accessories” – here you will find all matching accessories.
Accessories are for example: CASCO MyStyle strips, visors, care product and more.

How do UV rays impact my eyes?

UV-light is damaging to the eyes. UV-B rays for example can cause conjunctivitis or snow blindness, while long-term exposure to UV-A can, over many years, lead to cataracts. CASCO‘s lenses absorb this radiation to protect your eyes.

Which lens colour is best for me?

It depends entirely on the intensity of the sunlight. The stronger the UV ray, the darker the lens tint and higher the protective class that is required. The protective classes are broken down into so-called ‚Cat. Numbers‘. The spectrum ranges from Cat. Number 0 to 4, meaning from the lowest to most intensive sunlight (such as on snow, water, high alpine terrain or in the tropics). Every CASCO lens has a Cat. Number listed for it


Filter Tint Usage
0 colourless or slight Light filter for very mild sunlight
1 light Bright filter for low levels of sunlight
2 medium Universal filter, general application
3 strong For intensive sunlight
4 very dark For intensive sunlight on snow, sand or water, in high alpine areas or the tropics

What‘s the best way to store and care for my sunglasses, ski goggles and visor?

Whenever not wearing them, your eyewear should remain stored preferably a hard case, but a fabric bag will do.The best method is to clean the glasses, goggles or visor with mild soapy water and a microfiber cloth.
Corrosive or acidic careproducts should generally be avoided, as they can attack thematerials.
Once the visor or lenses are dry, you can apply a thin layer of anti fog spray on the INNER (!!) side of the visor or lenses, NEVER use it on the outer side, as this will damage the mirror coating of the visor / lenses.


Filter Farbtönung Verwendung
0 Farblos od. leicht Heller Filter bei sehr geringer Sonnenstrahlung
1 Leicht Heller Filter bei geringer Sonnenstrahlung
2 Mittelstark Universalfilter, generelle Anwendung
3 Stark Bei intensiver Sonnenstrahlung
4 Sehr dunkel Bei intensiver Sonnenstrahlung, auf Schnee, Sand und Wasserflächen, im Hochgebirge und in den Tropen

Wie pflege und lagere ich meine Sonnen- und Skibrille, sowie Visier am besten?

Bewahren Sie Ihre Brille möglichst in einer Brillenbox auf, aber auchein Mikrofaserbeutel schützt die Gläser vor Kratzern.
Am geeignetsten ist es, die Brille oder das Visier mit mildem Seifenwasser und einem Mikrofasertuch zu reinigen. Ätzende oder säurehaltige Pflegemittel sollten generell vermieden werden, da sie die Materialien angreifen können.
Sie können eine dünne Schicht Anti-Fog Spray auf die trockene INNENSEITE (!) des Visiers / der Scheibe auftragen (siehe Anleitung). Wenden Sie das Mittel aber niemals auf der Scheibenaußenseite an, da dies die Beschichtung des Visiers/ der Scheibe beschädigen kann!

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