Customer Service


Helmet maintenance

Clean your helmet using our CASCO helmet maintenance products such as the Helmet Cleaner and Helmet Refresher, both of which you can purchase directly in here in our Online Shop under accessories and helmet maintenance. As an alternative you can also use mild soap, water and a soft cloth.Do not use paints, stickers, detergents, chemicals and solvents as these can severely damage your helmet.

Goggles, Sunglasses and Visors maintenance

It is best to clean glasses and visors with mild soapy water and a soft microfiber cloth. Corosive or acidic products should be avoided as these can damage the material. You can spray a thin layer of our Anti-Fog Spray (Art. Nr. 02.4003.25) on the dry INNER SIDE of the visor / lens. The Anti-Fog Spray is available in our online shop under accessories. However, never use the Anti-Fog Spray on the outside layer of the lens, as this could damage the coating on the visor / lens.

Is my helmet suitable for other sports?

In general, helmets are certified for one specific type of sport and are based around the European standard for that sport. This is a sensible approach, as each individual sport has its own specific risks and thus its own specific requirements regarding protective headwear. A fire brigade helmet, for example, is tremendously durable and secure and capable of shielding against several hundred degrees of heat, but is primarily oriented towards protection against jolts from falling objects and not side impacts. In a bike accident, a fire brigade helmet would thus do little to protect its wearer. A bike helmet, by contract, is perfectly designed for the risks inherent to that sport – but not to those present in skiing. It is more than just a lack of shock absorption. There is also no real guards against penetration from pointed objects like ski poles. Wearing a bike helmet when skiing can thus lead to life-threatening accident scenarios. CASCO does offer a series of helmets that satisfy two different standards, i.e. are appropriate for two or more different sports. Under all of our products in our online shop you will find a related link that will take you to our EU Conformity Declaration, there you can find all of the information about standards.

How often should I replace my helmet?

The maximum period of use is 8 years from the date of production (see sticker inside helmet). Depending on the intensity of the sport, a helmet should be replaced for safety purposes every 3-5 years from the first use. Users should also understand that the helmets protective function is diminished after a hard impact or jolt. Even if no damage can be seen, it is strongly recommended that the helmet is to be replaced for safety reasons. Replacement is also needed if the helmet no longer fits correctly or damages are clearly visible. It is recommended that after the expiration of the period of use and even without visible damages, that the helmet is to be replaced. Check your helmet regularly for visible damages! Smaller scratches do not reduce the protective effect of your helmet.

How do I store my helmet?

Let your helmet air dry after every use and store it in a cool dry place. Helmets with visors should always be stored inside the Helmet Case. High temperatures (e.g. even direct sunlight, behind glass, in dark bags and storerooms) can cause serious damage to the helmet. Uneven helmet surfaces or bubbling are signs of heat damage. CASCO helmets which have the additional label of “Monocoque-Inmold” can withstand temperatures of up to 100°C.

What is the best way to store my sunglasses, ski goggles and visors?

Whenever not wearing them, store them in a hard case, but a microfiber fabric bag will also protect the glass from any scratches.

How do I know if my helmet is damaged?

In many cases it can be difficult to tell whether the helmet is damaged or not, even though it does no longer meet the safety requirements. The rule of thumb: if the helmet was subjected to a hard strike, impact or exposed to high temperatures or has been in use for many years (when it was purchased), it should be replaced. Under no circumstances should a helmet be further used if it has visible damages, such as cracks or holes, or if the clasp or size adjustment no longer works, or if the helmet no longer fits.

Where can I buy/receive new spare parts for my helmet?

Please contact the dealer where you purchased your Helmet. If you have bought your helmet in our online shop, then please contact us.